FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q. HOW MUCH WILL A NEW DRESS COST?
A. At this stage it is impossible to say.  Each dress is individually priced taking into account the difficulty of the design and how long it will take to make, the costs of the fabrics required as well as the cost of embellishment in terms of laces, trimmings and rhinestones. Once we have a design and measurements we are able to produce an estimate of the final cost for approval. 

 

Q. WHERE ARE YOU BASED?

A. Near Chelmsford in Essex


Q. HOW LONG WILL MY DRESS TAKE TO MAKE?

A. Normally between two and twelve weeks depending on our current workload and customer availability for fittings. Particularly busy times are in the weeks preceeding the major championships such as the British Open in May and The International, ISTD Grand Finals and British Nationals in October/November. During these periods dresses may take slightly longer to make as our waiting list can be as long as 4 months.

Q. HOW MANY FITTINGS WILL BE NEEDED?

A. Normally an initial consultation is required during which we will design the dress, choose the fabrics, colours and take measurements. Following that ideally at least one further fitting will be needed


Q. IS IT POSSIBLE TO MAKE MY DRESS WITHOUT HAVING A FITTING?

A. Yes although fittings are desirable to guarantee an absolutely perfect fit, if it is impossible to arrange a fitting then we are happy to make the dress from measurements and would be confident of getting a good fit


Q. WHEN WILL I HAVE TO PAY FOR THE DRESS?

A.  A deposit is requested on acceptance of our cost estimate. This will be roughly equal to half the cost of the dress. The balance will be payable in full on collection of the dress or prior to delivery


Q.  WILL YOU EVER MAKE ANOTHER DRESS THE SAME AS MINE?

A. Not normally, each dress is individually made to the customers requirements. The only time that I will make identical dresses is when requested to do so for pairs or teams.


Q. I NEED MY NEW DRESS FOR A COMPETITION ON ....... WILL IT BE READY IN TIME?

A. Yes, if we say that it is possible for me to make your dress by a deadline then it will be done. If we know that it is impossible to get the dress made in time then I would let you know this before agreeing to make the garment.  We are proud of the fact that we have never yet let a customer down with a delivery date and we don't intend to in the future (barring major disaster)!! In the event of required materials not being available I would liase with you to try to seek a suitable alternative.
 

Q. I KNOW EXACTLY THE DESIGN AND STYLE OF DRESS I WANT, CAN YOU MAKE IT FOR ME?

A. Normally yes however if for some reason I thought that the design would not work or that the finished article would be "a complete disaster" then I would have to say no. I would not want to make a dress only to find that it was completely unwearable! I would however, try to come up with a viable alternative that you would be happy with.
 

Q. I WOULD LIKE TO BUY ONE OF YOUR PRE-WORN/READY MADE DRESSES BY MAIL. WHAT HAPPENS IF IT DOES NOT FIT OR I DO NOT LIKE IT?

A. All of our stock dresses are sold on a seven day sale or return basis, so if it is not suitable for any reason it can be returned in an unworn/undamaged condition within 28 days and the purchase price will be refunded in full

Q. DO YOU SHIP DRESSES TO OTHER COUNTRIES AND IS IT POSSIBLE TO MAKE DRESSES FOR DANCERS FROM OTHER COUNTRIES?

A. Yes and Yes
 

Q. I WOULD LIKE TO VIEW/TRY ON ONE OF YOUR PRE-WORN OR READY TO WEAR DRESSES. CAN I DO THIS?

A. Clients are welcome to visit by appointment to view and try on any dresses that we  currently have for sale.


Q. HOW CAN I PAY TO PURCHASE A DRESS?

A. Bank transfer is our preferred method of payment but we also accept cash, debit card, credit card, Paypal and Cheque (cleared)


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